Last updated: November 2026
This policy applies to plans and credit packs bought on the YOMP website. All purchases are one-off payments. Nothing renews or charges you automatically, so there is nothing to cancel when you stop using the service.
Plan benefits and credits are issued as soon as payment succeeds. Unless the law requires otherwise, used services and issued credits are not refundable.
If you were charged twice, or paid but did not receive your plan or credits, please contact us. Once verified, we will issue what is missing or return the overcharged amount.
Use the contact form or email [email protected] with your account email, order number (shown under Orders in your account) and the reason for your request.
Approved refunds go back to the original payment method. Timing depends on the payment provider.
This policy does not affect your rights under the law.
